Refund Policy

At manapotion.io, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and the steps involved.

1. Eligibility for Refunds

We accept returns and issue refunds under the following conditions:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return request must be initiated within 14 days of receiving the product.

  • Proof of purchase (order confirmation or receipt) is required.

Certain items may not be eligible for refunds, including:

  • Custom or personalized items.

  • Sale or clearance items (if marked as non-refundable).

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [email protected] within 14 days of receiving your order.

  2. Provide your order number, proof of purchase, and the reason for the refund request.

  3. If applicable, we will provide you with a return shipping label and instructions for returning the item.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

  • We recommend using a trackable shipping service to ensure we receive your returned item.

4. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 14 business days.

  • If applicable, shipping costs are non-refundable.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Items returned after 14 days from delivery.

  • Items that are not in their original condition or are damaged due to misuse.

  • Items marked as “final sale” or “non-refundable” at the time of purchase.

7. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us at:

We value your business and will do our best to resolve any issues promptly.

 

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