FAQ

Frequently Asked Questions

Orders

  • How do preorders work?

Preorders are charged immediately when you place your order, and they ship on the product's release date. If your order also includes in-stock items, everything ships together with the preorder. If you need the in-stock items sooner, contact us at [email protected] and we'll be happy to work something out.

  • What is your return policy?

Returns are accepted within 14 days of receipt, provided the items are unused and in original packaging. Please contact us at [email protected] for instructions or refer to our Return Policy.

  • How can I track my order?

Once your order ships, you'll receive an email with your DPD tracking code and a link to follow your parcel.

  • Can I make changes to my order after it’s placed?

Order changes are possible until the order has shipped. Contact us immediately if a change is needed.

  • Who pays for return shipping?

If you change your mind, the buyer pays the return shipping cost. If your item arrives damaged or we sent the wrong one, we cover the return shipping. We can't accept opened boosters or opened items, including boxes with missing boosters. Items must be unused and in their original packaging.

  • What if my order arrives damaged or an item is missing?

Please contact us at [email protected] within 14 days of receiving your order. Include your order number and a few photos of the damage so we can resolve it quickly. If an item is damaged or wrong, we cover the return shipping.

Shipping and Delivery

  • Do you offer free shipping?

Yes! The minimum order for free shipping depends on your country:

  • Croatia: €80
  • Slovenia, Hungary, Poland, Austria, Czechia, Germany, Italy, Slovakia: €100
  • Netherlands, Bulgaria, Belgium, Romania, Denmark, Spain, France, Lithuania, Luxembourg, Portugal: €140
  • Estonia, Latvia, Ireland, Greece, Sweden, Finland: €170
  • Cyprus, Malta: €200

Shipping costs and transit days for every country are on our Shipping Table page.

  • Do you ship internationally?

We ship to all EU countries. We don't ship outside the EU at the moment.

  • When will I receive my order?

    Orders are typically processed within 1-2 business days. After dispatch, delivery takes 1 to 7 business days depending on your country. See our Shipping Info page for your country's transit days. Times may vary during holidays.

    • Can I pick up my order in person?

    Yes. Once you receive the email that your order is ready, you can collect it at Pere Devčića 61, 10290 Zaprešić, Croatia, Monday to Friday, 09:00 to 15:00. Please wait for that email before coming, and give us your name when you arrive. This is a pickup point only, so there are no products on display. Parking is available on site.

    Payments

    • What payment methods do you accept?

    We accept credit cards (processed via Stripe), PayPal, and Apple Pay. All available options are shown at checkout.

    • Is my payment information secure?

    Yes, we use industry-standard encryption and secure payment gateways to protect your information. No Payment information is stored on our end, it is only visible to payment gateways and processors.

    Account and Support

    • How do I reset my password?

    Click ‘Forgot Password’ on the login page and follow the instructions to reset your password via email.

    • How do I contact customer support?

    Visit our About Us page and use the form available on the page. You can also email us directly at [email protected]

    General

    • Are your products official?

    Yes. All our products are official and sourced from authorized distributors. Sealed products ship sealed, exactly as they come from the distributor.

    • Where are you located?

    Our headquarters are listed on our Impressum page; orders ship from our warehouse. Warehouse Location: Pere Devčića 61, Zaprešić, Croatia.

    • Do you have a physical store?

    Currently, our operations are online only; updates on physical retail locations will be posted to our website.

    • How do I find out about restocks and new releases?

    Subscribe to our newsletter using the signup form on our site. You'll get restock alerts, new set news, and a free shipping code for your first order.

    • Do you sell single cards?

    No, we don't sell single cards. We focus on sealed trading card products and accessories.

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