FAQ

Frequently Asked Questions

Orders

  • What is your return policy?

Returns are accepted within 14 days of receipt, provided the items are unused and in original packaging. Please contact us at [email protected] for instructions or refer to our Return Policy.

  • How can I track my order?

After placing an order, you’ll receive a confirmation email containing your tracking number and a link to track your shipment.

  • Can I make changes to my order after it’s placed?

Order changes are possible until the order has shipped. Contact us immediately if a change is needed.

Shipping and Delivery

  • Do you offer free shipping?

Free shipping is available for orders above 100€. Information about shipping costs and transit days per country is available on our Delivery Policy page.

  • Do you ship internationally?

We offer international shipping to most European countries. Please refer to our Delivery Policy page for more details. International customers are responsible for any local taxes and duties.

  • When will I receive my order?

Orders are typically processed within 1-2 business days. Delivery time is usually 3–5 business days. Times may vary during holidays.

Payments

  • What payment methods do you accept?

We accept credit cards (processed via Stripe), PayPal, and ApplePay. All available options are shown at checkout.

  • Is my payment information secure?

Yes, we use industry-standard encryption and secure payment gateways to protect your information. No Payment information is stored on our end, it is only visible to payment gateways and processors.

Account and Support

  • How do I reset my password?

Click ‘Forgot Password’ on the login page and follow the instructions to reset your password via email.

  • How do I contact customer support?

Visit our About Us page and use the form available on the page. You can also email us directly at [email protected]

General

  • Where are you located?

Our headquarters are listed on our Impressum page; orders ship from our warehouse. Warehouse Location: Pere Devčića 61, Zaprešić, Croatia.

  • Do you have a physical store?

Currently, our operations are online only; updates on physical retail locations will be posted to our website.

  • Do you offer gift cards?

Yes. On our website they are called Gift Certificates and can be found in the top right on desktop, or in the left menu if browsing on mobile. They can be redeemed during checkout.

!